Carrolls Irish Gifts Help Centre

FAQ

• Popular Queries

  • How do I track my order delivery?

• Placing an Order

  • Why was my order cancelled OR why did my order not go through?
  • Why should I become a registered customer?
  • Do I have to be registered or register an account to place an order?
  • How can I pay for my order?
  • Is ordering on the Carrolls Irish Gifts website secure?
  • I saw an item in one of your stores but cannot find it online. Can I buy it?

• Exchanges & Returns

  • I ordered the incorrect size/ incorrect item and my order has not been dispatched yet.
  • What is your exchange policy?
  • What is your returns policy?

• Shipping & Order Delivery

  • **NOTICE** DELIVERY UPDATE
  • How do I collect my parcel if I chose Click & Collect?
  • How long will it take to receive my order?
  • How will I know that my order has been shipped?
  • What delivery company do you use to ship my order?
  • What Countries Do You Ship To and What Are The Costs?
  • I don’t see my country listed on your website. Can you ship my order to me?
  • I was not at home when the courier attempted to delivered my order. What do I do?
  • How can I change my shipping address?
  • Can you ship to my work address?
  • Local Customs Charges & Taxes

• Working for Carrolls Irish Gifts/Job Opportunities

  • How do I apply for a job with Carrolls Irish Gifts?